Product Specialist
MiX North America

Technical Product Manager

Ref: 131| Posted: 5th Sep 2022

Location: North America (Remote)

JOB SUMMARY:

The Technical Project Manager (TPM) is responsible for providing project planning and management for established initiatives within MiX Telematics North America.  TPM will ensure that projects are completed to specification, within an established time frame and budget. TPM is the lead subject matter expert within MiX regarding the US based technology initiatives. TPM will use their industry expertise to improve all aspects of project planning and resource management. TPM is responsible for managing the technical aspects of the MiX technology platform as it relates to:

  • Onboarding new products and features into the North American RSO
  • Adapting products and services to meet the needs of the North American market.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

Key Responsibilities:

  • Product testing in-country, working closely with the CSO Product Owners, CSO Support & development teams, global product management and local support teams in ensuring proper testing both internal and external prior to release to production
  • Assisting the North American Commercial Product Manager and Global Product Manager(s) with new product launches in North America
  • Analyze, plan, and develop requirements and standards in reference to scheduled projects
  • Assisting the North American Commercial Product Manager with communication and rollout process for software releases, fixes, enhancements etc
  • Provide support to pre-sales activities as required
  • Act as Project Manager on technical product related projects
  • Work closely with Customer Success and Operational teams in trouble shooting and resolving advanced technical related issues
  • Spend time with customers onsite troubleshooting advanced technical issues and identifying the resolutions and working with the customer and technical support teams to resolve
  • Training on existing and new product, specifically focused on in-vehicle equipment configuration and installation
  • Producing training videos on product as required
  • The role requires a high degree of co-operation and interaction with many other parts of the business
  • Define, evaluate, and understand relationships and dependencies between, functional groups, systems, and tasks


QUALIFICATIONS:

  • EDUCATION:  Bachelors’ Degree in Computer Science, Electrical Engineering, or similar quantitative field. MS, PhD, or MBA optional.
  • EXPERIENCE: 3 - 5 years’ technical product and product management experience in a telematics environment.  5+ years transportation experience including but not limited to FMCSA rules and regulations.

KNOWLEDGE/SKILLS/ABILITIES:

Experience Required:

  • Must be able to work collaboratively internally and with customers
  • Strong verbal and written communication skills
  • Sound technical knowledge and understanding of vehicle technology, CAN bus and telematics/fleet management technology including in-vehicle hardware
  • Experience making decision quickly and correctly
  • Sound understanding of ELD/HOS functionality and enabling technologies
  • Demonstrated experience of interfacing directly with customers
  • Strong analysis and data manipulation skills
  • Excellent planning, organization, and implementation skills
  • Ability to work a flexible schedule and embrace change enthusiastically
  • The ability to deal with diverse and international stakeholders
  • Self-motivated with a proactive approach
  • Willingness to travel up to 50% of the time

Desired experience:

  • Experience in FMSCA and CCMTA rules and regulations
  • Experience with mobile phones and tablets with customized applications
  • Knowledge of Mobile Device Management (MDM) applications
  • Experience with ELD systems
  • Experience working directly with product and services delivery to transportation companies
  • Direct experience with on-site customer training

What's in it for you:

At MiX we move the world forward everyday by connecting and protecting global fleets, creating safer roads and a cleaner planet.

MiX is where some of the world’s smartest, most passionate and dedicated people create the world’s most innovative products. We are the very best at what we do.

We are committed to providing a healthy work-life balance, embrace diversity and we believe in each other, supporting one another, working collaboratively towards a common goal.

We aspire to create an environment where we celebrate wins for each other and ultimately for the Company.

All of which contributes to our success; we believe in what we do and it's what continues to drive us forward everyday.

When you join MiX, you’re joining a global organisation spanning 120 countries with more than 750,000 connected vehicles running on our technology.