Operations Management
MiX North America

Operations Analyst

Ref: 72| Posted: 12th Oct 2021


JOB OVERVIEW (Scope of Role)

  • Your role will be to ensure that our customers, the management and executive teams are provided with insightful data helping them to make changes and take the necessary actions as needed, based on your analysis and reports.
  • You will be responsible for analyzing operational, financial, customer and other business related data, identifying trends and providing various stakeholders with insights, trends and other information.
  • You will play a key role in creating new models to help us think about the business, analyze company performance, work on special projects to help us accelerate our growth, and interact with key stakeholders across the business to drive the decision-making process. 
  • MiX Telematics is a fast-paced, constantly evolving environment that requires a high level of commercial acumen, superb analytical skills, the ability to communicate complex concepts to a variety of audiences, the drive to set and meet deadlines without being asked, and the desire to push yourself harder than you have before. We also need you to expand and optimize the capabilities of our systems helping us to move more of our models and workflows out of spreadsheets while working with various stakeholders across the business to extract the data they need in a consumable, scalable, and repeatable format.  



  • Working closely and collaborating with sales, operational and finance teams in putting together reports, analyzing data and providing commentary;
  • Analysing financial, customer and operational data and putting together reports, recommendations and presentations to management and executive team based on your discoveries;
  • Identifying trends, areas for improvement and making recommendations;
  • Putting together monthly dashboards, reports, analysis and commentary on the data provided;
  • Assisting finance team with financial reporting, forecast and budgeting;
  • Provide data, information and reports to business units within the organization as needed;
  • Put together customer specific reports as needed, using data from our software platform;
  • Assist Customer Support team with customer related reports;
  • Collaborate with management and executive team to track and report on all KPI’s and/or OKRs (Objectives and Key Results) against monthly, quarterly and annual goals;
  • Developing new metrics;
  • Design and build visualization dashboards to accelerate information into action;
  • Process review, optimization and automation;
  • Perform ad-hoc related duties as assigned by Manager.

Basic Qualifications

  • Bachelor’s or similar degree/qualification
  • 4+ years of experience as a financial, sales and/or operational analyst
  • 4+ years of experience in data analysis and reporting
  • Experience with Salesforce, Zendesk
  • Excellent Excel skills
  • Experience with data analysis and reporting tools


Preferred Skills

  • Highly analytical, critical thinking and problem solving
  • Presentation skills
  • Excellent English written and oral communication skills
  • Excellent Excel skills
  • PowerBI and other dashboard tools
  • Excellent organization and time management skills