Boca Raton, Florida (USA)
This is NOT a remote position, you must be based nearby Boca Raton as you will be working from the offices/warehouse
The Logistics Coordinator is responsible for coordinating and tracking, both domestic and international, worldwide shipments from their starting points to final destinations in the most efficient and cost-effective ways possible. These coordinators must always stay up-to-date with developments in their field ensuring that they keep track of the Customs regulations and route-services of other shipping companies. The Logistics Coordinator must leverage their strong analytical skills and extensive knowledge of company policy as it relates to shipping and export rules and regulations.
- Valid Driver’s License
- Knowledge of DOT compliance
- Flexible Schedule – Must be able to work a schedule that may include early mornings, evenings, weekends, and some holidays
- Excellent Communication and Interpersonal skills
- Drive and ability to respond effectively and efficiently to customer challenges using independent judgment to make freight planning decisions in the customer's and the company's best interest
- Intermediate to Advanced knowledge of Microsoft Office Suite
- Root Cause Analysis
- Strong attention to detail with proven accuracy
- Knowledge of customer service principles and practice
- Initiative and Adaptability
- Verifiable record of successful customer and carrier management skill
Communicate to the Logistics Manager any discrepancies of lost, damaged, delayed and/or customs shipment issues.
The Logistics Coordinator will work with various logistics vendors to ensure shipments are properly sent to their correct destination in a timely manner.
Maintain order management discrepancies and communications, both domestic and internationally, as it relates to shipments while facilitating the process to enhance the efficiency.
Resolve undeliverable shipment discrepancies with the corresponding internal departments to determine and analyze the root cause.
Research lost shipments, broken items, prohibited items, customs rejection shipments and tracking between custom brokers and the company.
Daily follow-up with various logistics vendors to ensure timely process flow including but not limited to ensuring resolution of any shipping related issues.
Perform audit review of logistics processes with the management team when necessary
Attend daily Logistics team meetings and organizational initiatives as necessary
Support special projects when needed as assigned by the management team
Exercises discretion and independent judgment on routing decisions, freight planning and financial impact.
Track shipments flow and update status from origin to final delivery
Coordinate with freight forwarders for booking shipments and delivery appointment scheduling
Coordinate with suppliers with scheduling shipments and product inspections
Manage inbound and outbound shipments with 3PL
Coordinate with the executive to manage inventory levels and forecast inventory orders
Confer with logistics management teams to determine ways to optimize supply-chain efficiency or minimize cost.
Troubleshoot logistics related issues with freight forwarder and 3PL
Generally requires a minimum of one (1) year of related experience, or two (2) years of related experience preferred.
Bachelor's Degree preferred, and/or equivalent experience required.